Last updated: May 2026

1. Data Controller

Lustre Hair & Tanning Ltd (Company No. 17238891), 838 Ecclesall Road, Sheffield, England, S11 8TD ("we", "us", "our") is the data controller for personal data collected through this website and during booking communications.

2. Data We Collect

When you submit the contact form or reach out by phone or email, we may collect:

• Your name
• Phone number
• Email address
• Preferred appointment dates and services (e.g. colour, tanning, manicure)
• Relevant notes such as colour history or tanning preferences

We may also receive limited technical data (device type, cookie preferences, anonymised analytics) to keep the site secure and measure performance.

3. How We Use Your Data

Your personal data allows us to:

• Respond to enquiries and manage appointment requests
• Deliver salon and tanning services you have asked for
• Send confirmations, reminders or follow-up care information
• Maintain accurate client records including colour formulas and tanning settings
• Improve our services and customer experience

4. Legal Basis for Processing

We process personal data on the following bases:

• Your consent when you submit details through the form or opt into marketing
• Legitimate interest in replying to enquiries and managing day-to-day business
• Performance of a contract when preparing and delivering your appointment

5. Data Sharing

We never sell your data. We only share information with trusted partners required to operate the business, such as:

• Secure email, booking or payment providers who process data on our behalf
• IT hosting and analytics services that help us maintain the website

These partners agree to strict confidentiality and GDPR-compliant processing.

6. Data Retention

Client details linked to bookings are stored for up to 24 months after your last visit, unless a longer period is legally required (for example, to satisfy financial record keeping obligations).

7. Your Rights

You can at any time request to:

• Access copies of the personal data we hold on you
• Correct inaccurate or incomplete information
• Request deletion of your data, or restriction of processing
• Object to certain uses, including direct marketing
• Receive your data in a portable format
• Withdraw consent where processing is based on consent

To exercise these rights, email [email protected].

8. Cookies

We use essential cookies to remember your preferences (such as cookie consent). Optional analytics cookies help us understand site usage. You can control cookie settings through the banner shown on first visit or by adjusting your browser settings.

9. Contact

Questions or requests about your data can be sent to:
Lustre Hair & Tanning Ltd
838 Ecclesall Road, Sheffield, S11 8TD
[email protected]
07853 161 451

Last updated: May 2026

1. About Us

These terms cover the services supplied by Lustre Hair & Tanning Ltd (Company No. 17238891), trading as Lustre Hair & Tanning, based at 838 Ecclesall Road, Sheffield, England, S11 8TD.

2. Services

We provide in-salon hair, tanning and nail treatments including cut & blow dry, colour services (full head colour, root touch-ups, highlights, balayage), spray tanning, sunbed sessions and manicure treatments.

3. Booking & Appointments

Appointments may be requested via:

• The contact form on this website
• Email: [email protected]
• Phone / WhatsApp: 07853 161 451

Bookings are confirmed once we send written or verbal acknowledgement with an agreed date and time. We aim to respond within one business day.

4. Pricing & Payment

Prices stated on this page are guide averages for North UK salons and are shown in GBP. Final pricing depends on hair length, product usage and work required, and will be confirmed before your appointment begins.

Payment is due on completion of your treatment. We accept major cards, cash and secure bank transfer.

5. Delivery of Services

All services are delivered at our Ecclesall Road studio unless we mutually agree otherwise. A typical appointment follows this flow:

• Consultation confirming goals, timings and pricing
• Service carried out by a qualified stylist or tanning technician
• Aftercare guidance and payment on completion

If we need to reschedule because of illness, maintenance or unforeseen issues, we will notify you promptly and offer the next available slot.

6. Cancellations & Late Arrivals

Please provide at least 24 hours' notice if you need to cancel or move your booking. Missed appointments or late notice may incur a fee to cover lost stylist time and product allocation.

7. Quality & Adjustments

We want you to love your result. If something is not quite right, contact us within 48 hours via [email protected] or 07853 161 451. We will assess the concern and may offer a complimentary adjustment or alternative solution at our discretion.

8. Complaints & Disputes

Formal complaints should be sent in writing with supporting detail and photos where relevant. We acknowledge receipt within two business days and aim to resolve matters within 14 business days.

9. Liability

We take professional care with each service. Lustre Hair & Tanning Ltd is not liable for indirect or consequential losses arising from the services provided, except where liability cannot be excluded under UK law.

10. Governing Law

These terms are governed by the laws of England and Wales. Any disputes fall under the exclusive jurisdiction of the courts of England and Wales.

11. Contact

Lustre Hair & Tanning Ltd
838 Ecclesall Road, Sheffield, S11 8TD
[email protected]
07853 161 451